Return & Exchange Policy
Cancellation, Returns & Exchange
How do I cancel an order?
Order's can be cancelled (whole/partially) only before they are dispatched. Once the order is dispatched, it cannot be cancelled and our regular return/exchange policies will be applicable Should you wish to cancel your order, please inform the team via email on contact@mammasbear.com, DM us on Instagram or Call/WhatsApp us at + 91 7975264398 | Monday to Friday, between 10 AM to 6 PM IST.
What is your return policy?
You can return eligible products, up to 7 days from the date of delivery, please inform the team via email on contact@mammasbear.com, DM us on Instagram or Call/WhatsApp us at + 91 7975264398 | Monday to Friday, between 10 AM to 6 PM IST.
• The returned product should be in its original packaging and in the same unused and unwashed condition as received. Tags should be intact.
• The product(s) clears a quality check at the Mamma's Bear warehouse and only then the exchange/refund is processed.
• Exchange request will be accepted only once.
• Products marked under clearance section and customised products are non-returnable.
• COD and Shipping Fees are non-refundable
• International orders are non-returnable.
How long will it take for an refund request to get processed?
It usually takes 7-10 working days for an exchange or return order to be processed.
This is because we raise a reverse pickup with the courier company, which then collects the product from your delivery address.
Once the goods are picked up from your address, they are received at the Mamma's Bear warehouse where they go through a quality check.
Once this procedure is completed, we initiate further steps in this process.
Do you arrange for reverse pickups?
Yes. Reverse pickup is available for a wide selection of pincodes at an additional cost of Rs 100/-.
In case your Pincode doesn't have reverse pickup facility, we will inform you and you will have to ship the item back.
Can I choose a different item in exchange?
You can request for a size exchange, please inform the team via email on contact@mammasbear.com, DM us on Instagram or Call/WhatsApp us at + 91 7975264398 | Monday to Friday, between 10 AM to 6 PM IST.
To exchange for a different outfit, initiate a return request for
the original order against refund and place a new order with the new selection.
How do I contact the Mamma's Bear Customer Service Team?
You can get in touch with our customer support team through the “Contact Us” section on the website.
Simply send a DM on Instagram Page or email to contact@mammasbear.com or give us a call on +91 + 91 7975264398 for any complaint or feedback.
Our customer care team is always at your service (Monday - Friday, 10 AM - 6:00 PM (IST)