Shipping Policy
Shipping, Payments
When will my order be shipped and when will it get delivered?
Shipping Information:
• We normally ship all orders within 2 business days.
• Custom / Made to order collections are dispatched within 5 business days.
Delivery Information:
• Final delivery time will vary based on location.
• Standard Deliveries take 2-5 Days in India.
• Standard Deliveries take 4-12 Days in other parts of the world.
• However, there might be delays due to extraneous factors.
Are there any additional charges for delivery?
Domestic Orders:
• We charge Rs.100 for COD orders.
• Free shipping is available for all orders above Rs. 1000 within India.
International Orders:
• Additional shipping charges apply and will be reflected at checkout. Find more information here.
How do I make payments ?
• Prepaid – You can make secure online payments using your debit cards, credit cards, Net banking, Wallets or UPI.
• International payments can be made using cards or RazorPay.
• Bank transfers are accepted upon special request.
• Cash on delivery (COD) – Available for domestic Indian Orders at an additional cost of Rs 100. (Non Refundable)
Do I need to set up an account to place an order?
You can guest checkout without creating an account.
But we advice to set up an account and select the merchandise you like. Creating an account helps you :
• Create product wishlists
• Keep track of your order details and transactions
• Easily request for returns and order escalations.
• Keep updated with the latest product offerings and promotional offers.
Order Placement
Is my order confirmed?
You will receive an Email and a WhatsApp on order confirmation.
Please contact our helpdesk (contact@mammasbear.com or call + 91 7975264398) if you are unsure.
An email is sent to you after the order is shipped.
It contains the tracking number and details of the service provider.
If you are having trouble reading the emails or if you haven't
received any updates, please get in touch with our Helpdesk.
Can I modify the shipping address or product(Size) of my order after it has been placed?
Yes, your shipping address can be modified before the order is dispatched. Once dispatched, no changes can be made to the address or the order contents.
Should you modify to cancel your order, please inform the team via email on contact@mammasbear.com, DM us on Instagram or Call/WhatsApp us at + 91 7975264398 | Monday to Saturday, between 10 AM to 6 PM IST.
What if my card has been charged multiple times for the same order?
Do not worry at all !
Rest assured, in most cases, orders are only processed once even if your card is authorized multiple times. These duplicate authorizations are typically reversed by your bank within 12 hours.
However, if you see multiple debits on your account after 12 hours, please contact our support team for assistance.
We may request your bank records to verify the issue.